Humanization of Digital Interfaces through Conversational Agents: Contributions, Mechanisms, and Implications for User Experience

Abstract

This article studies conversational agents and their role in humanizing digital interfaces. Based on a literature review, it highlights their evolution from simple chat programs to AI-powered systems.
It shows that humanization relies on anthropomorphism, personalization, and artificial intelligence. These mechanisms make interactions more natural and adaptive.
The study concludes that conversational agents improve user experience by increasing accessibility, engagement, and trust in digital environments.