AIT EL BOUR DOUNIA; JOUDAR FADOUA; ACHHIBAT IMANE. Humanization of Digital Interfaces through Conversational Agents: Contributions, Mechanisms, and Implications for User Experience. International Journal of Strategic Management and Economic Studies (IJSMES), [S. l.], v. 5, n. 3, p. 413–427, 2026. DOI: 10.5281/zenodo.20581566. Disponível em: https://www.ijsmes.com/index.php/ijsmes/article/view/631. Acesso em: 7 jun. 2026.